Refund Policy

Thank you for shopping at chiccritters.com. We aim to provide a satisfying shopping experience to all our customers. In the event that you need to return or request a refund for a product purchased from our website, please carefully review our refund policy outlined below.

1. Eligibility for Refunds:

1.1 Damaged or Defective Products: If you receive a book that is damaged, defective, or if the wrong item was shipped to you, please contact our customer support team within 7 days of receiving the order. We will gladly provide a replacement or initiate a refund after evaluating the issue.

1.2 Incorrect or Incomplete Orders: If you receive an incorrect book or if your order is missing some items, please contact our customer support team within 7 days of receiving the order. We will rectify the situation by shipping the correct items or arranging a refund for the missing items.

2. Refund Process:

2.1 Contact Customer Support: To initiate a refund request, please contact our customer support team via email at [email protected] or through our online contact form. Provide the following details in your request:

– Order number
– Description of the issue
– Clear and relevant supporting evidence, such as photographs in the case of damaged products

2.2 Evaluation and Approval: Once we receive your refund request, our team will review the provided information and assess the eligibility for a refund. We may request additional details or evidence if necessary.

2.3 Refund Options: If your refund request is approved, you will have the following options:

– Replacement: We can arrange a replacement for damaged, defective, or incorrect items, subject to availability.
– Refund: We will issue a refund to the original payment method used during the purchase. Please note that refunds may take 5-8 days to process, depending on your payment provider.

3. Non-Refundable Items:

3.1 Change of Mind: We do not provide refunds or accept returns for items due to a change of mind. Please ensure that you carefully review the product details and make an informed decision before placing your order.

3.2 E-books and Digital Downloads: E-books and digital downloads are non-refundable once the purchase is completed. We recommend reviewing the product information and any available samples before making a purchase.

4. Return Shipping:

4.1 Damaged, Defective, or Incorrect Products: If we request you to return the item, we will provide you with detailed instructions on the return process. In such cases, we will cover the shipping costs associated with the return.

4.2 Non-Refundable Items: For non-refundable items as mentioned in section 3, return shipping costs will be the responsibility of the customer.

5. Contact Us:

If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer support team. You can reach us at [email protected] or through our online contact form.

Please note that this refund policy is subject to change without prior notice. We encourage you to review this policy periodically to stay informed about any updates.

Thank you for shopping at chiccritters.com!

chiccritters.com
20 W Lea Circle, Bryant,ar, 32022 United States
[email protected]